Terms and Conditions

By booking a service with Hernandez Signature Cleaning, you agree to the following terms and conditions.

1. Description of Services

We offer three distinct service levels to meet your needs:

• The 2-Hour Priority Clean: A time-capped, 120-minute "sprint" focused on the client's top 3 priority areas. Completion of the entire home is not guaranteed.

• The Maintenance Standard Clean: A recurring service designed to maintain a previously cleaned home. Includes dusting, vacuuming, mopping, and basic bathroom/kitchen sanitization.

• The Signature Reset Clean: Our most comprehensive service. A deep-dive "reset" of the home including baseboards, interior windows, and detailed scrubbing to bring the home back to a "like-new" standard.

2. Pricing and Payment

• Priority Clean: Charged at a flat rate of $150.

• Standard & Reset Cleans: Priced based on square footage and home condition as quoted during booking.

• Payment: Payment is due in full on the day of service. We accept [Debit Card/Credit Card/Cash App]. A card will be required on file to secure your booking.

• Late Fee: A fee of $50 will be applied to payments more than 24 hours late. Any late payments beyond 24 hours will begin to incur a $25 late fee for each additional day thereafter.

• Booking Hold: A hold of 100% of the total price is required 12 hours before the start of your appointment for security.

• Final Payment: Your card will be processed for the remaining balance upon the successful completion of your cleaning.

3. Cancellations and Rescheduling

• We require at least 24 hours’ notice for cancellations.

• Cancellations made within the restricted window will incur a $50 cancellation fee.

• If we arrive and are unable to access the property (Lock-out), a $75 minimum travel fee will be charged.

4. Access and Utilities

• Entry: If not present, clients must provide access via key, lockbox, or smart-code. Keys left in "hidden" spots (under mats, etc.) are left at the client’s own risk.

• Utilities: The property must have running water, electricity, and functional climate control. For the safety of our team, we cannot work in homes exceeding 27°C (80°F) indoors.

5. Satisfaction Guarantee (The 24-Hour Rule)

• If you are unhappy with any area we cleaned, please notify us within 24 hours.

• For Maintenance & Reset Cleans: We will return to reclean the unsatisfactory area at no charge.

• For Priority Cleans: We will return only if a high-priority task was performed poorly. We cannot return for tasks that were not reached within the 120-minute time limit. Because this is a timed session and not a "results-based" deep clean, we do not guarantee that all areas of the home will be cleaned. If a priority area is exceptionally soiled, it may take up the majority of the 120-minute window.

• We do not offer refunds; our goal is always to "make it right" with a reclean.

6. Safety and Liability

• Insurance: We are fully insured.

• Damage: Please report any breakage or damage within 24 hours. We are not liable for damage to items that were already broken, improperly installed, or significantly aged (e.g., brittle blinds).

• Lifting: For safety, our cleaners do not move furniture weighing more than 25 lbs or use ladders taller than 2 steps.

• Biohazards: We do not clean animal waste, mold, or bodily fluids.

7. Client Responsibilities

• Pre-Tidying: To get the most value for your money, please clear clutter from floors and countertops. Our team is here to clean, not to organize personal items.

• Pets: Please secure pets in a crate or separate room. While we love animals, their safety and the safety of our equipment are our priorities.

• 2-Hour Priority Clean: The $150 fee is a flat rate for the time slot. No refunds or partial credits will be issued if the client chooses to end the session early or if the home requires less than 2 hours of work.

8. Quotes

• Maintenance Rates are based on a consistent schedule; if a gap in service occurs or the home's condition significantly changes, a "Reset Fee" may apply to bring the home back to standard.

• Signature Reset quotes are valid for 30 days. Estimates are based on the square footage and condition reported by the client. We reserve the right to adjust the final price if the home is found to be in a condition of heavy soil, mold, hoarding, or post-construction debris that was not previously disclosed.

9. Price Adjustments and Annual Reviews

• Annual Review: To maintain our high standard of service and fair wages for our team, Hernandez Signature Cleaning performs an annual review of our service rates.

• Notice of Increase: We reserve the right to adjust recurring maintenance rates at any time. However, clients will be provided with at least 30 days' written notice before any price change takes effect.

• Condition-Based Adjustments: If the "scope of work" in your home changes significantly (e.g., adding a new pet, a home renovation, or an increase in occupants), we may require a rate adjustment to reflect the additional time required to maintain our quality standards.

• The "Gap" Rate: Maintenance pricing is based on regular intervals. If a service is skipped or paused for more than 6 weeks, the first visit back will be billed at our Signature Reset rate to restore the home to maintenance-ready condition