Frequently Asked Questions
-
Feel free to reach out anytime, you can message us through our contact page, send an email, or find us on social media. We aim to respond within one business day! If you’d prefer to chat now, feel free to give us a call or shoot us a text at 719-256-0257.
-
Our pricing is as unique as your home. We calculate quotes based on square footage and project type, ensuring our rates accurately reflect the labor required for different environments. Your final estimate will account for the current condition of the space via our Dirty Meter and any requested add-ons. We promise transparent pricing with no surprises—just a signature clean every time.
-
To ensure our pricing is as fair and accurate as possible, we use a 'Dirty Meter' scale from 0 to 5 to assess the initial condition of your space. This helps us account for the extra time and specialized supplies needed for more intensive jobs. Each level on the meter adds $20 to the base price, ensuring our team has the time necessary to deliver our signature sparkle.
0: Unknown/Standard (Base Price) - Regularly maintained. Just needs a light "refresh" or dusting
1: Barely Dirty ($20) - Minor dust on surfaces and slight floor debris. Standard living conditions
2: Lightly Dirty ($40) - Noticeable dust, some fingerprints on glass, and minor kitchen/bathroom grime
3: Moderately Dirty ($60) - Several weeks since the last clean. Visible soap scum, dusty baseboards, and pet hair
4: Quite Dirty ($80) - Heavy grease in the kitchen, thick dust, or significant lime/calcium buildup in bathrooms
5: Extremely Dirty ($100) - Long-term buildup, move-in/out conditions, or post-construction dust. Requires maximum elbow grease
If you aren't sure where you fall on the meter, feel free to text a photo to 719-256-0257 and we can give you an instant estimate.
-
Q: How much does the 2-Hour Priority Clean cost?A: We keep it simple: the Priority Clean is a flat rate of $150. There are no hidden fees or surprise "per-room" charges. This covers two hours of high-intensity cleaning focused entirely on the tasks you prioritize most.
Q: What can typically be accomplished in 2 hours?A: It depends on your home’s condition, but usually, a 2-hour session covers 2–3 high-priority tasks. For example, we could perform a deep clean of a large kitchen and a bathroom, or focus on a whole-home "refresh" (dusting, vacuuming, and mopping) of the main living areas.
Q: Do I need to provide the cleaning supplies?A: We come fully prepared! Our team brings professional-grade cleaning solutions and equipment. However, if you have a specific product you’d like us to use on a particular surface (like a specialty wood polish), just let us know.
Q: What happens if my list is longer than 2 hours?A: Efficiency is our goal! We work through your list in the order you’ve ranked it. If we reach the 2-hour mark before the list is finished, we stop there. This ensures you never pay for more time than you budgeted for. If you find you consistently need more time, we can easily upgrade you to a 3 or 4-hour session.
Q: Do I need to be home for the cleaning?A: That is entirely up to you! As long as we have instructions on how to enter (key code, lockbox, or hidden key) and your priority list is clearly communicated, you can come home to a refreshed space without interrupting your day.
Q: Can I book this service as a recurring appointment?A: Absolutely! Many clients use the 2-hour service as a bi-weekly "reset" to handle the heavy lifting chores they don't have time for.
-
Q: What exactly is a "Maintenance Standard" clean?A: This is our signature routine service designed to keep a home that is already in good condition looking its best. It focuses on high-traffic areas, surface sanitation, and general order to prevent dirt and grime from accumulating over time.
Q: How often should I schedule this service?A: Most of our clients find that weekly or bi-weekly visits are the "sweet spot" for maintaining a perfectly hygienic and presentable home. This frequency ensures that dust and allergens never have a chance to settle.
Q: Do I need a Deep Clean before starting a Maintenance plan?A: If your home hasn't been professionally cleaned in the last 3 months, we highly recommend starting with our Signature Deep Clean. This brings your home up to a "baseline" of perfection, which our maintenance team can then easily preserve during routine visits.
Q: Will you clean inside my oven or fridge during a maintenance visit?A: Our standard maintenance focuses on the exteriors of your appliances. However, interior cleaning of the oven or fridge can be added to your service for an additional fee! Just let us know 24 hours before your appointment.
Q: What does "General Straightening" actually include?A: We love the "just-staged" look! This includes fluffing sofa cushions, straightening bed linens, neatly folding towels, and organizing countertop items that may have shifted during the week. We don't just clean; we restore order.
Q: Do I need to be home while the team is working?A: Not at all! You’re more than welcome to provide a key code or lockbox access. You can go about your day and return to a fresh, sanitized, and perfectly straightened home.
Q: Are your cleaning supplies safe for pets and children?A: Yes! We prioritize the health of your family. We use professional-grade products that are tough on grime but safe for your loved ones and the environment.
-
Q: How does a Deep Clean differ from your Standard Maintenance?A: Think of a Deep Clean as a "reset button." While our maintenance service keeps surfaces tidy, the Signature Deep Clean goes inside and behind. We tackle the interior of your oven, scrub out window tracks, hand-wipe baseboards and doors, and reach those high-dust areas like ceiling fans that are often missed in a routine wipe-down.
Q: How long does a Deep Clean usually take?A: Because we are hand-wiping vertical surfaces and detailing tracks and trim, these sessions take significantly longer than a routine visit. Depending on the size and condition of your home, a Deep Clean typically takes between 4 to 8 hours of intensive labor.
Q: Why do you have "height restrictions" on windows and fans?A: For the safety of our professionals, we generally clean what can be reached with a 2-step ladder and specialized extension poles. Typically, this covers most standard residential interiors. If you have extremely high vaulted ceilings, please let us know so we can discuss specialized equipment needs.
Q: Do I need to empty my cabinets before you clean the fronts?A: No need to empty them! For the Deep Clean, we hand-wash the exterior cabinet fronts from top to bottom. If you would like the interiors of your cabinets cleaned as well, this is a popular add-on service we can provide while they are empty (perfect for move-in/move-out cleans).
Q: Will you move heavy furniture?A: We clean under furniture that is accessible and safe to move (like light chairs or side tables). To protect our cleaners and your flooring, we do not move heavy items like large sofas, beds, or heavy appliances. However, we use specialized tools to reach as far underneath them as possible!
Q: Can I book a Deep Clean just once?A: Absolutely! While many clients use a Deep Clean to kick off a recurring schedule, it is also available as a standalone service. It’s perfect for spring cleaning, preparing for a new baby, or getting your home ready for the holidays.
Q: How should I prepare for the team’s arrival?A: To give us the most time to focus on deep scrubbing, we recommend a quick "declutter." Clearing toys, paperwork, or clothing from the floors and surfaces allows our team to spend their time cleaning the home rather than organizing belongings.